A friend who works in a department store decided some years ago that she would test her belief that everyone is basically good. She wanted to see if she could find anyone she felt was not a candidate. Every day she encountered friendly people, for sure, but also plenty of rude people, arrogant people, manipulative people, and downright mean-spirited people, In each case, she experimented with ways to go beneath their facades, to go past their defenses and contact their good sense, their humor, and their kindness. When we last talked, she hadn't yet met anyone she felt lacked basic goodness, and she's been working at that store for fifteen years.
-Pema Chodron, Living Beautifully
I would like to know what those ways were.